RESUME
Professional ​
info​​
​Extremely motivated and passionate in whatever I choose to do. Strong interpersonal skills and know how to handle and deal with different kind of people circumstances. Equally effective working independently and in cooperation with others.
Skills
Microsoft Word
Data Entry
Customer Support
Email Handling
Grace Schedules
Appointment Scheduler
Work​
experience​
-
Travelliance | March 19, 2019 to June 15, 2020
– Freelance organizer of airlines, provides lodging and transportation management services
– Worked as a back office of ASL Airlines, Wamos Air, Norwegian Air, And GOL Aéreos Billing
– Helped to organize all communications, both internal and external, and organized 1000+ airline crews per day
– Took care of 50+ emails per day with a minimum of 20 trails for Travelliance, Airline Companies, Hotels, Food Caterers and Transportations.
– Handled company’s credit cards for monthly finance audit
​
-
Conduent | April 30, 2018 to December 11, 2018 / Ortigas Pasig City
– Customer service representative of a world class travel and tour company, Hotwire
– Facilitated clear communication between clients, workmates from tier 1 to tier 2 and the
account management, directing 100+ calls daily
– Educating clients with their purchased, explaining do’s and don’ts
– Handling customers complains with proper approach
​
-
Sitel Philippines Corporation | June 19, 2017 to April 09, 2018 / Ortigas, Pasig City
– Customer service representative of a world class telecommunication company, Comcast
– Direct external communication to proper channels, including 100+ daily telephone calls
– Upselling products to clients through proper education
– Handling complains, difficult customers professionally
– Explaining billing charges on their ledgers, receipts, debts and credits
​
​
Education
Languages
1999 – 2005 Lemon Elementary School “LES”
Primary Lemon, Butuan City
2006 – 2009 Caraga State University “CSU”
Secondary Ampayon, Butuan City
2009 – 2013 Saint Joseph Institute of Technology “SJIT”
Tertiary Montilla Blvd, Butuan City
Filipino / Tagalog
Cebuano
English